helpdesk level 1,2 - hybrid - new graduate.

This position is suitable for New Graduates entering the IT workforce

DESCRIPTION
This role will provide IT Support for the 65 Users within the organization.
This could include:
- New Workstation setup
- Application Support
- Hardware Support
- Moving to Azure currently
- Windows Environment

Advantages
- Small team
- Collaborative Atmosphere
- Competitive Salary & Benefits
- Career growth

Responsibilities
Duties / Responsibilities:
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to leadership for service/replacement
Develop training materials and procedures or train users in properly using hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.

Qualifications
Educational background in IT / Computer Engineering or equivalent of hands on experience

Summary
If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.