summary

kuala lumpur, wilayah persekutuan
RM20,000 - RM21,000 per month
permanent
full-time

job category
information technology

job details

about the role:
Head of Operations
...

key responsibilities:

Monitor and manage our expanding global network of EV.
Collaborate with the customer service department, supply chain team, and suppliers/contractors from China.
Oversee the customer care support team based in Kuala Lumpur, ensuring timely resolution of Level 1 issues and escalation of complex cases.
Provide on-site support when necessary within Malaysia.
Manage firmware and software updates for charging machines.
Ensure compliance with new government regulations and escalate as needed.
Analyze large datasets to identify areas for improvement and optimize network performance.
Maintain 24/7 readiness to address any urgent issues.
Guide and provide support to regional teams, with a focus on continuous improvement and operational excellence.

requirements:

Bachelor’s degree in Computer or any Engineering or a related field.
Proven experience in managing infrastructure or similar technology.
Strong customer service orientation with experience in managing support teams.
Familiarity with supply chain management, particularly with suppliers/contractors from China.
Experience in managing firmware and software for technical equipment.
Ability to analyze data and implement improvements.
Excellent problem-solving skills and readiness to handle on-site issues.
Willingness to travel within Malaysia for site visits.
Strong communication skills.
Experience in a regional role is a plus.

work environment:

Work-from-home flexibility

application process:
Interested candidates are invited to submit their resumedetailing their relevant experience and why they are a good fit for this role.We look forward to hearing from you!

about the role:
Head of Operations

key responsibilities:

Monitor and manage our expanding global network of EV.
Collaborate with the customer service department, supply chain team, and suppliers/contractors from China.
Oversee the customer care support team based in Kuala Lumpur, ensuring timely resolution of Level 1 issues and escalation of complex cases.
Provide on-site support when necessary within Malaysia.
Manage firmware and software updates for charging machines.
Ensure compliance with new government regulations and escalate as needed.
Analyze large datasets to identify areas for improvement and optimize network performance.
Maintain 24/7 readiness to address any urgent issues.
Guide and provide support to regional teams, with a focus on continuous improvement and operational excellence.

...

requirements:

Bachelor’s degree in Computer or any Engineering or a related field.
Proven experience in managing infrastructure or similar technology.
Strong customer service orientation with experience in managing support teams.
Familiarity with supply chain management, particularly with suppliers/contractors from China.
Experience in managing firmware and software for technical equipment.
Ability to analyze data and implement improvements.
Excellent problem-solving skills and readiness to handle on-site issues.
Willingness to travel within Malaysia for site visits.
Strong communication skills.
Experience in a regional role is a plus.

work environment:

Work-from-home flexibility

application process:
Interested candidates are invited to submit their resumedetailing their relevant experience and why they are a good fit for this role.We look forward to hearing from you!

experience
10 years
skills
EV, CUSTOMER SUPPORT/SERVICE,
qualifications
diploma/bachelors of degree
education
Associate Degree/Diploma

apply with randstad.
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getting you registered.
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compliance check.
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reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
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head of operations (ev tech).

job details

experience

skills

qualifications

education

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

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