Establishment of a Co- working space including:-
- Make out a Business Plan
- Planning of the space including the planning of Phases to ensure maximum profitability
- Budgeting of the same
- Execution of works to create the facility with phases being taken up without disruption
- Identify the Staff requirement and Hire Manpower for Operation
Operation of the Co- Working Space:-
- Identification and implementing activities for day to day running
- Implement all activities like marketing and tie up with Property Consultants to get clients
- Costing and Accounting of above
- Continuous monitoring and initiate actions to ensure profitability
Business development
- Responsible for setting and achieving sales objectives, maintain high occupancy rates, and pricing and generating good revenue
- Conduct tours for prospective members and ensure that new members will fit with coworking space culture
- Onboard new client /coworking members and introduces them to the community
- Devise and execute local marketing strategies to generate leads Establish “look alike” audiences, cold call, email to attract new clientele
- Market and advertise our coworking space and events on social media and through other local marketing channels and community leaders to generate interest in coworking space.
- Follow up on a frequent basis with prospective members, document activity in CRM and marketing platform
- Maintain a positive relationship with key vendors and other stake holders
- Managing and monitoring budget and long-term strategy and business plans
- Overseeing project management, including but not limited to renovation, facility upgrades, and potentially new site development
- Input and maintain accurate data across various platforms (billing, customer data, inventory)
Facilities and space management
- Manage all building operations to the satisfaction of members
- Maximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers… etc.
- Keep members aware of facilities issues that may impact them
- Make recommendations to the owners about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
- Ensure cleaning is conducted to spec
- Attend the Customer service issues
- Oversees lobby/reception area to ensure all visitors and first-time guests enjoy a positive first impression; at a minimum, ensures the front desk is properly staffed at all times
- Track and record daily traffic into the coworking space and maintain a log.
- Assist with leasing new office spaces and collect rent.
- Track usage and maintain bookings of meeting/ conference rooms.
- Collect monthly feedback from customers
- Other duties as required for success
Personnel management
- Plan and on board required team members based on the requirement
- Manage a team to achieve the community, sales, and facilities goals stated above
- Be responsible for the professional development of each team member
- Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals
- Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals
- Lead regular performance reviews of team members
- Share perspectives on the team with ownership
Skill Set:
- Highly technically capable and demonstrated project management skills
- Experience planning and leading community initiatives
- Excellent written and verbal communication skills
- Excellent interpersonal and presentations skills
- Hands on experience with social media management
- Attention to detail, critical-thinker and problem-solver