global operation manager/senior manager.

about the company.
Fintech

about the team.
Global Operation

about the job.
Manage end-to-end to process and performance of policy/knowledge base buildup and maintenance, overall quality assurance and training for KYC, B2B, customer support and client service, and act as compliance partner to help China operations team fulfill compliance requirement effectively. 

• Policy and Knowledge:
  • Buildup and update effective and feasible ops policy according to both global and local regulatory requirements, including overall KYC, customer support and client service 
  • Plan and lead overall knowledge related initiatives 
• Quality Assurance:
  • Buildup robust quality control model and process to ensure China Ops team can deliver quality and complaint KYC, customer support and premium client service 
  • Ongoingly analyze quality gaps, plan and take effective actions to improve the quality performance 
  • Produce quality report to board members, compliance controllers and regulators on needs
• Training:
  • Buildup effective and feasible training plans for new services and changes 
  • Ongoingly analyze training gaps, plan and take effective actions to improve the training performance 
• China B2B Solution Support:
  • Lead the ongoing China B2B solution initiatives, including knowledge base calibration, training content development, and QA form creation and implementation
• People Management:
  • Manage and motivate team members to go above and beyond
  • Develop talents

skills and experience required.

• 10 years exp and experienced in managing cross-functional teams and supporting large-scale operations.
• Strong understanding of the China business environment, including B2B solutions.
• Proven track record in knowledge management, quality assurance, and training program implementation.
• Excellent leadership skills with a focus on operational excellence.
• Ability to collaborate with cross-functional teams and drive initiatives in a matrixed environment.