about the company
Our client is a business consulting firm.
about the role
They are currently looking for a Global Mobility Employee Support Specialist to join them. Your responsibilities include but not limited to the following:-
- Acts as the initial point of contact for mobile employees, handling their calls, emails, and chats.
- Address employee questions and concerns, providing solutions and referring complex issues to specialists.
- Communicates effectively with Mandarin-speaking clients, translating documents and providing language support during meetings.
- Keep detailed records of interactions, follow prepared scripts, and collaborate with other specialists to improve customer service.
- Dedicated to providing a high level of customer service to ensure employee satisfaction.
about the manager/team
Reporting to the Employee Support Supervisor, you will be working closely with other team members.
skills & experience required
To be the ideal candidate for this role, you will come with at least 1-3 years of experience in Global Mobility Employee Support or a relevant field. This role requires a highly skilled and experienced individual with fluency in both Mandarin and English, strong communication and interpersonal skills, and the ability to navigate a fast-paced, high-volume environment. Cultural understanding of Mandarin-speaking regions and knowledge of global mobility processes, including policies, compensation, relocation, immigration, and tax, are preferred.
how to apply
If this role interests you, kindly write in now to Celine or click apply here for a smooth easy process to register your interest and CV for the role. Due to a high demand for this role, we regret that only shortlisted candidates will be notified.
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