summary

athens, central macedonia
€1,600 per month
permanent

job category
other

job details

Is your German at a near native level? Would you consider providing high-level support to customers who use our client's product in Germany? Would you be able to actively contribute to the improvement of the processes and customer guidance?

If so, then the German Support Specialist role might be for you!

We are currently seeking a motivated and client centric German speaker who will be responsible for offering top-tier support for banking, digital payments, and digital wallet services, to join our client's team in Athens.

...

If so, then the German Support Specialist role might be for you!

key responsibilities
As a German Support Specialist, you will:
- Collaborate with internal and external clients to provide high-level support for banking services, digital payments, and digital wallet services.
- Conduct end-to-end investigations for cases related to banking and digital payments.
- Contribute to the creation, improvement, and documentation of daily work processes to enhance overall efficiency.
- Guide new clients through digital onboarding.
- Build trust and security for customer requests related to mobile apps and digital payments.
- Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users.
experience
Previous working experience in a similar role is not required.
skills
- Strong communication and interpersonal skills.
- Availability to work 24/7 to ensure continuous support.
- In-depth understanding of banking services, digital payments, and mobile app usage.
qualifications
- Native or near-native level of German
- Fluency in English
- PC literacy

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.