german-speaking customer support specialist (m/f/x).

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job details

summary

job details

  • key responsibilities

    What You’ll Do



    • provide top-notch customer service through chat, email, and phone;

    • troubleshoot  platform issues, offering clear and efficient solutions in German;

    • empower users by explaining platform features to unlock their website’s full potential;

    • work closely with product and development teams to resolve technical challenges;

    • stay updated on platform features to provide accurate and timely assistance;

    • collect and share user feedback to continuously enhance the customer experience;

  • skills

    What You Bring



    • fluency in German (C2) and strong English skills (B2);

    • proven experience in customer service, technical support, or a related field;

    • tech-savviness and the ability to quickly learn new tools and software;

    • a problem-solving mindset and a patient, user-first approach;

    • knowledge of website builders or CMS platforms (a plus);

    • ability to multitask and work independently in a fast-paced environment;

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