Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team at Pécs.
They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.
Thanks to their boutique set-up, your contribution to their mission will never get unnoticed. Beyond, they support your growth – let it be via foresight international projects or personal development.
Pozíció leírása / Job description
They are looking for a motivated and customer-oriented individual to join their team at Pécs, as a German speaking Customer Service Agent.
- Handle customer inquiries and resolve issues in a timely and efficient manner
- Communicate with customers via phone, email, and chat
- Provide exceptional customer service by actively listening, empathizing, and providing solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure the best possible customer experience
- Identify opportunities to improve customer experience and provide feedback to the team
Elvárások / Requirements
- Strong, fluent German knowledge (written and spoken)
- Conversational level English knowledge
- Experience in customer service, at least 6 months
- Good communication skills and being comfortable with handling phone calls in a positive and professional manner
- Willingness to learn
- Solution-oriented mindset
- Attention to detail
- Open to work in shifts, rotated between 8am - 8pm, Monday - Saturday (always in 8 hours, 5 days)
Amit kínálunk / Offer
- The love of animals is the company's DNA – if you have a dog, you can bring him/her to work with you
- Unique corporate culture – you will experience openness, transparency and appreciation in an innovative, dynamic environment
- You can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
- An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
- Work-life balance and flexibility with 2 office days and 3 home office per week
- Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts, cafeteria scheme, home office allowance
- The well-being of their employees is really important
- Your development is important – the company will support you with a wide range of learning opportunitie
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