about the company
Your future employer is a reputable hotel operator in the Klang Valley. The team is rapidly expanding and seeking talented individuals to enhance various aspects of the business, including operations, sales and marketing, customer service, and more.
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about the job
- Develop and implement business strategies to achieve the hotel’s financial and operational goals.
- Ensure that all hotel services align with the company's mission and values.
- Recruit, train, and develop hotel staff to enhance performance and service delivery.
- Oversee daily operations of all hotel departments, including front office, housekeeping, food and beverage, and maintenance, ensuring efficient, safe, and high-quality services.
- Collaborate with the sales and marketing team to develop promotional strategies that drive occupancy and revenue.
- Develop and manage the hotel budget to ensure financial goals are met.
- Ensure compliance with health, safety, and regulatory standards.
- Track and manage expenses while maintaining profitability by achieving target occupancy rates, driving revenue growth, and meeting P&L objectives.
- Maintain high levels of guest satisfaction by ensuring exceptional service and addressing guest feedback and concerns.
- Implement and enhance operational, managerial, and administrative procedures to optimize service delivery and efficiency.
skills and experience required
- Diploma/Bachelor's Degree in Estate Management, Hospitality Management, Business, or a related field.
- Minimum of 10 years' experience in hospitality or in a similar role, with a strong track record of success.
- Exceptional customer service and communication skills.
- Proficient in both spoken and written English.
culture and benefits
Your future employer is financially strong and has experienced rapid growth in recent years, boasting a robust portfolio of completed, ongoing, and upcoming projects. They offer a positive work environment with a trusting and supportive management team. Employees are generously rewarded for good performance, and the company places a strong emphasis on personal growth.
how to apply
The above serves as a guideline for the position. Please apply through this advertisement or visit www.randstad.com.my for more details. Due to the high volume of applications, only shortlisted candidates will be contacted.
