summary

thessaloníki, central macedonia
€1,400 per month
permanent

job category
other

job details

Are you a native French speaker? Do you demonstrate a proven record of leading, supervising & training French speaking teams with high efficiency? Have you seen yourself evolving throughout the years from agent to a top-tier customer service/sales leader? Do you consider yourself a patient leader, capable enough to upskill different personality types?

If that sounds like you, look no further cause this is your chance. Our client, is looking for a fantastic French speaking Team Leader to join them on this journey on their new premises in Thessaloniki.

...

key responsibilities
As a French Team Leader, your daily routine will include to:
- Communicate effectively & regularly with the teams, articulating different types of information & acting accordingly
- Solve problems, take over when needed & ensure the quality of the service
- Lead by example, actively contributing in the development of the advisors performance
- Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
- Undertake formal quarterly performance reviews
- Provide clear direction & guidance to ensure consistent achievement of key performance metrics
- Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
- Support & guide the newcomers by conducting on-the-job training in French
experience
Minimum one (1) year of experience in a Contact Center environment is required.
skills
- Evidence of effective interpersonal, coaching, & leadership skills
- Ability to showcase empathy & confidence towards different personalities
- Ability to inspire & support diverse working teams & cultures
- Service oriented & problem solving mindset
qualifications
- An excellent level of the French language
- A very good level of the English language
- PC literacy

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

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french team leader.

job details

key responsibilities

experience

skills

qualifications

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

related jobs.

french customer service representative

french content moderator

spanish team leader

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