Financial Hardship Managament (Administration)
Must have:
- Hardships/ Financial Assistance Experience (Mortgage or Asset Finance)
- Analytical skills to identify early indicators of financial distress.
- Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processes.
- Australian Citizen or Permanent Resident only
...
Your new company
Join this leading non-bank lender who has been enabling homeowners and businesses to achieve their dreams by providing bespoke lending solutions to consumers and SMEs for more than 20 years. This well-established organisation is based in a brand new office in the Sydney CBD and is committed to providing innovative, fast and accessible lending solutions to homeowners, consumers and businesses across Australia and New Zealand.
Respectful communications, quality commitment and their team are just some of the reasons why people love coming to work with them. They specialise in providing competitive rates that rival major banks and specialty lenders, with flexible terms and fast turnaround times. If you have experience delivering financial assistance to those facing financial hardship and a solid understanding of regulatory guidelines, this could be the role for you!
Your new role
The Proactive Hardship Management Administrator will be responsible for identifying early signs of financial stress among customers, analysing account data, and supporting the development of proactive outreach strategies. This role ensures timely interventions, reducing the risk of financial hardship and improving customer outcomes.
Some of your responsibilities will include:
- Data Analysis and Monitoring:
- Analyse customer accounts to identify early indicators of financial distress,such as payment delays or usage of savings buffers.
- Generate regular reports highlighting at-risk customers for further review.
- Proactive Engagement:
- Support the Financial Assistance team in contacting at-risk customers,providing tailored solutions to prevent financial hardship.
- Maintain accurate records of customer interactions and outcomes.
- Process Support:
- Assist in implementing new processes for proactive hardship management.
- Collaborate with other teams to ensure seamless integration of proactive strategies.
- Compliance and Reporting:
- Ensure all activities comply with regulatory requirements and internal policies.
- Contribute to periodic reports on proactive hardship outcomes and trends.
Your skills and experience
- Experience in financial hardship or financial services in a similar customer focused environment is preferred.
- Analytical skills with a strong attention to detail.
- Strong proficiency in Excel and other analytical tools.
- Effective communication skills, both written and verbal.
- Experience reporting and record keeping.
- Familiarity with hardship or collections processes is an advantage.
- Ability to work collaboratively in a fast-paced environment.
- A thorough understanding of the hardship application process.
- Experience in a role that is multi-tasked and requires quick and decisive action
- Ability to work as part of a team.
Your benefits
- Supportive and friendly environment where everyone is approachable
- New CBA office close to public transport
- Internal opportunities to cross train in other teams/areas of the business
- Competitive remuneration package with bonus potential
- Paid parental leave
- Up to 4 weeks remote work anywhere to connect with friends and family
- Other outstanding benefits including salary continuance, wellness hours, volunteer opportunities, salary packaging, EAP, Reward platform and external professional development opportunities
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!
Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on ella.murraygolden@randstad.com.au or on 0426 686 033.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
