field support engineer.

1. Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.2. Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.3. RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.4. ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.5. Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

求められる経験
WORK EXPERIENCE
Working experience as a FSE for semiconductor industry

EDUCATIONAL BACKGROUND
Physics, Computer Science, Mathematics, Chemical Engineering, Materials Science, Mechanical Engineering, Electrical Engineering, Mechatronics, Data Science, Other technical backgrounds

TRAVEL
25%

WORKPLACE TYPE
On-Site

保険
健康保険,厚生年金保険,雇用保険,労災保険

待遇・福利厚生
-

休日休暇
日曜日,土曜日,祝日
-

給与
年収500 ～ 700万円

賞与
-
雇用期間
期間の定めなし