field service engineer：大手外資系ロボットメーカー.

Onsite support of our customers in the diagnosis, repair, and maintenance of robots on demand and planned. Onsite techniques to include break-fix repair, factory calibrate, technical troubleshooting, preventative maintenance activities, positioning of service contract value proposition, and identifying new opportunities for further Robot based automation in the facility or sister facilities.Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiriesPrepare technical documentation (CRM Case Management and applicable warranty and/or field service documents)Manage cases through the service recovery process to conclusionProficient in various proactive service plans offered and can walk various stakeholder Customers through the value proposition and get their buy in, while measuring price appetite and budget constraints/timing.Role may evolve into a service van-based & delivery model. Scope will require managing service inventory in the van and coordination with head quarter for replenishments.Role will be driving high fix right first time metrics, capacity utilization metric and service cost productivity metric, and Customer satisfaction metric.

求められる経験
To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a field support/service department – with experience within diagnosis and debugging in the field. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. To be considered for the job it is vital that you are fluent in both verbal and written Japanese and English communication. You will be expected to travel approximately 70% to 80% of the time, with regular domestic travel. The ideal candidate has:

Technical high school, vocational school in Engineering, or bachelor degree in Engineering
A minimum of 5-8 years experience in customer service / after service support on-site
Experience in robotics, machinery or equipment in production of factories
Excellent interpersonal skills
Ability to transfer knowledge and have a good understanding of cross cultural differences
Problem-solving skills

保険
健康保険,厚生年金保険,雇用保険,労災保険

休日休暇
日曜日,土曜日,祝日

給与
年収500 ～ 900万円

賞与
年2回
雇用期間
期間の定めなし