社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
...
1. Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.2. Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.3. RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.4. ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.5. Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.6. InstallationInstall equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.7. Knowledge build-up and transferTeach others on our products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.8. CoachingProvide appropriate support and assistance to less experienced *** or local personnel as necessary.• Flexibility to travel or change working location to other sites for support to fill gap in each site situations.
求められる経験
Education
Bachelor Above
Experience
-Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
-Minimum 3 years experience as service maintenance engineer for electrical/mechanical products/machine/process.
-Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.
Job Requirement
• Japanese skill(at least N2) is required. If not, motivation to learn Japanese and be certified to Japanese level N2 or higher in the first year on the job is required
• Fundamental English skill is required (TOEIC 500 or higher). If not, motivation to learn English and increase TOEIC score in the first year on the job is required
• Self-motivated and flexibility
保険
健康保険,厚生年金保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
-
給与
年収500 ～ 700万円
賞与
-
show more
社名
社名非公開
職種
フィールドサービスエンジニア
業務内容
1. Problem analysis and approachGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.2. Problem handovers and routingHandover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.3. RepairsAdvise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.4. ProceduresArrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.5. Training / adviceExplain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.6. InstallationInstall equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.7. Knowledge build-up and transferTeach others on our products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.8. CoachingProvide appropriate support and assistance to less experienced *** or local personnel as necessary.• Flexibility to travel or change working location to other sites for support to fill gap in each site situations.
...
求められる経験
Education
Bachelor Above
Experience
-Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
-Minimum 3 years experience as service maintenance engineer for electrical/mechanical products/machine/process.
-Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.
Job Requirement
• Japanese skill(at least N2) is required. If not, motivation to learn Japanese and be certified to Japanese level N2 or higher in the first year on the job is required
• Fundamental English skill is required (TOEIC 500 or higher). If not, motivation to learn English and increase TOEIC score in the first year on the job is required
• Self-motivated and flexibility
保険
健康保険,厚生年金保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
-
給与
年収500 ～ 700万円
賞与
-
show more
