dutch customer service representative.

As a Dutch Customer Service Representative, your daily routine will include to:

• Deliver timely, accurate and professional customer service to all customers by email, chat, or phone in the Dutch language
• Provide world-class service to customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics
• Research and resolve issues reported by the client's end-users
• Document all information on customer interaction system according to standard operating procedures
• Ensure that all logins and passwords (both internal & external) are kept confidential. 

Previous working experience is not required.

• Self-motivated and willing to join a fast-paced startup environment
• Demonstrate literacy with Google Suite Applications and moderate level in Excel
• Be fluent in Dutch and an advanced speaker of English
• Research and review issues and communicate effective solutions
• Show empathy to customers as you determine a solution to their needs
• Be flexible to work some weekends and evenings