We are looking for a CX Project Manager for our customer.
Being responsible for all processes and management of the Customer Relations and Customer Experience and Data (Customer 360) Management platform, which is used for all sales, marketing and customer experience management within the organization, providing the relevant teams and presenting all necessary innovative solutions related to the platform to the business units.
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To improve communication and relationships with business units, to support sales and marketing activities in the discovery of new customer experience maps and areas, and to act as a bridge with customer experience solution development teams.
In addition to technical competencies, working closely with Group CTO and directors, especially by developing a customer-oriented transformation and sales and marketing perspective, and constantly researching and presenting the necessary solution suggestions.
Working closely with the sales and marketing teams in particular to identify and address market gaps, advance our best practices and provide thought leadership.
Hence, to lead the projects that will bring income and increase customer satisfaction by motivating the business unit.
Responsible for closely monitoring the progress of team and departmental projects and ensuring their budgetary compliance, reporting them to Group CTO.
Checking the team regularly, reviewing their work and providing direction and guidance.
show more
We are looking for a CX Project Manager for our customer.
Being responsible for all processes and management of the Customer Relations and Customer Experience and Data (Customer 360) Management platform, which is used for all sales, marketing and customer experience management within the organization, providing the relevant teams and presenting all necessary innovative solutions related to the platform to the business units.
To improve communication and relationships with business units, to support sales and marketing activities in the discovery of new customer experience maps and areas, and to act as a bridge with customer experience solution development teams.
In addition to technical competencies, working closely with Group CTO and directors, especially by developing a customer-oriented transformation and sales and marketing perspective, and constantly researching and presenting the necessary solution suggestions.
Working closely with the sales and marketing teams in particular to identify and address market gaps, advance our best practices and provide thought leadership.
Hence, to lead the projects that will bring income and increase customer satisfaction by motivating the business unit.
...
Responsible for closely monitoring the progress of team and departmental projects and ensuring their budgetary compliance, reporting them to Group CTO.
Checking the team regularly, reviewing their work and providing direction and guidance.
show more