Offer
what this job involves
We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality
job description
- Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level
- Support: Respond to calls from German-speaking customers in a courteous and efficient manner.
- Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
- Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
- Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
requirements:
- Skills: Fluency in German
- Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
- Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
- Ability to understand and empathize with customers' needs and concerns.
- Player: Ability to collaborate with team members and contribute to a positive team environment.
- Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.
- Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information
key responsibilities:
- Deliver exemplary customer service via emails and phone calls
- Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.
benefits:
- Meal tickets (15 RON/day)
- Private medical subscription (Medicover)
- Reimbursement for public transportation subscription
- “Bring a friend” Referral Program – Consistent rewards for recommendation
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
- Permanent contract with the potential for advancement, providing stability and security.
interested candidates are invited to use our application form.