customer support - it - en (m/f/x).

first point of contact for viewers and a critical brand ambassador;
assist viewers through phone, chat and emails regarding different queries;
provide account and application support to viewers namely with regards to software functionality;
provide technical support, troubleshoot of system configurations, and network settings;
provide accurate and real-time responses to the viewer’s inquiries;
keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

native or advanced Italian (C2) proficiency;
intermediate level of English (B2);
excellent communication skills;
experience in customer service is a plus;