assist clients via inbound calls, chat, or email in the after-sales process by answering inquiries regarding reservations and attending to potential requests;
resolve product or service problems by clarifying customer complaints;
provide accurate, valid, and complete information using the right methods and tools;
proficient in German and English, both oral and written;
previous experience in a call center environment (preferred);
high school diploma or equivalent; higher education degree (a plus);
knowledge of technical troubleshooting methods (a bonus).
See what comes ahead in the application process. Find out how we help you land that job.
