customer support in german (m/f/x).

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job details

summary

  • braga or remote (work from home), braga
  • permanent
job details

  • key responsibilities


    • Respond to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm.

    • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

    • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

    • Collaborate with colleagues to enhance the overall customer experience.

    • Stay updated on the client’s latest offers, policies, and services to provide customers with accurate and timely information.

    • Exhibit warmth and enthusiasm in every customer interaction.

  • skills


    • Fluency in German and proficiency in English, both written and spoken.

    • Previous experience in a call center environment (preferred).

    • High school diploma or equivalent; higher education degree is a plus.

    • Knowledge of technical troubleshooting methods (a bonus).

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