customer support in french (m/f/x).

enthusiastically and professionally assist customers through inbound calls;

provide information about products and attempt to close sales over the phone;

support customers with delivery issues, including tracking deliveries, resolving delivery problems, and checking stock availability;

troubleshoot issues and provide support for account management and software functionality;

deliver accurate and real-time responses to customer inquiries;

keep detailed records of customer interactions and actions taken;

proficient in french;
previous experience in a call center environment (preferred);
high school diploma or equivalent; higher education degree (a plus);
knowledge of technical troubleshooting methods (a bonus).