customer support in french and english (m/f/x).

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job details

summary

job details

  • key responsibilities


    • answering customer requests by phone regarding their current credit and any new project inquiries;

    • analyzing customer needs to personalize interactions, better understand their expectations, reassure them, and provide the most suitable financing options;

    • developing a long-lasting and high-quality relationship to enrich the customer portfolio within our Relational Excellence framework;

    • optimizing each contact (incoming and outgoing calls) by identifying and capitalizing on commercial opportunities;

    • managing assigned files in compliance with procedures and safety rules, demonstrating exemplary behavior, particularly in terms of rigor and integrity;

  • skills


    • native or advanced French (C2) proficiency;

    • intermediate level of English (B2);

    • excellent communication skills;

    • experience in customer service is a plus;

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