customer support in dutch (m/f/x).

Responsibilities:

• Provide first-class tech support to customers for various domestic appliance brands after-sales.


• Serve as the first point of contact for customer inquiries via phone and email.


• Conduct initial diagnostics using 60 available processes to resolve client issues.


• Escalate more complex problems to the appropriate department when needed.


• Enhance customer satisfaction by proactively assisting during diagnostics, utilizing tools like YouTube tutorials for added support.


• Communicate with customers to provide product information, follow up on orders, manage minor repairs, and address complaints.


• Operate three different software programs during the support process.


• Apply cross-selling techniques when applicable.

What We Are Looking For:

• Proficiency in Dutch and English, both oral and written.


• Previous experience in a call center environment (preferred).


• High school diploma or equivalent; a higher education degree is a plus.


• Knowledge of technical troubleshooting methods (a bonus).