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randstad

customer support - french (m/f/x).

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job details

summary

job details

  • key responsibilities


    • in this role, you will be responsible for providing excellent support to our customers through various channels, including incoming calls, live chat, email, and social media;

    • you will serve as a knowledgeable consultant for customers in the sports industry, responding quickly and efficiently to inquiries, complaints, and comments;

    • building sustainable relationships and trust with customers through open and interactive communication;

    • providing exceptional service, ensuring customer satisfaction with the solutions offered while adhering to company policies and procedures;

    • offering prompt and effective solutions to questions regarding account setup, verification, sign-in problems, financial matters, and general platform navigation, as well as resolving any technical issues;

    • offering feedback and to optimize internal processes for a better customer experience;

  • skills


    • fluency in both French;

    • preferably previous working experience in a call center;

    • high school diploma or a higher education degree;

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