Role - Executive - QSD (Back-end) Customer Service
Location - Gurgaon
Venue - Sector 18, Plot- 90C, Udhyog Vihar
Company - Max Life Insurance
On Randstad payroll
There are 40+ openings share references as well, Thankyou.Key Responsibilities:Resolution of Queries/Complaints:
...
The candidate would be responsible for making calls, resolve e-mail queries/complaints and received from other sources like web, SMS etc.
Will be responsible for solving Agent and Customer queries/complaints
Resolve queries within service standards (Accuracy, TAT, NPS etc.)
Capture data related to queries on systemData Analysis:
Help in Root cause analysis of Queries / Complaints received
Strictly follow Escalation Matrix Measure of Success:Meeting resolution (closure) targets
Resolution quality score
Turnaround time (TAT)
Customer satisfaction score (NPS)
Agent satisfaction score
100% compliance
Write back/repeat %
EscalationsDesired qualifications and experience:Graduate with 1 year of experience in operations/customer service preferably in Insurance industry.
The applicant should have excellent communication skills, keen interest in online tools and strong working knowledge of computers.Knowledge and skills required:Adequate communication skills (Versant or equivalent level – Level 5 or above)
Email writing skills (must)
Sound computer operating skills (MS office)
show more
Role - Executive - QSD (Back-end) Customer Service
Location - Gurgaon
Venue - Sector 18, Plot- 90C, Udhyog Vihar
Company - Max Life Insurance
On Randstad payroll
There are 40+ openings share references as well, Thankyou.Key Responsibilities:Resolution of Queries/Complaints:
The candidate would be responsible for making calls, resolve e-mail queries/complaints and received from other sources like web, SMS etc.
Will be responsible for solving Agent and Customer queries/complaints
Resolve queries within service standards (Accuracy, TAT, NPS etc.)
Capture data related to queries on systemData Analysis:
Help in Root cause analysis of Queries / Complaints received
Strictly follow Escalation Matrix Measure of Success:Meeting resolution (closure) targets
Resolution quality score
Turnaround time (TAT)
Customer satisfaction score (NPS)
Agent satisfaction score
100% compliance
Write back/repeat %
EscalationsDesired qualifications and experience:Graduate with 1 year of experience in operations/customer service preferably in Insurance industry.
...
The applicant should have excellent communication skills, keen interest in online tools and strong working knowledge of computers.Knowledge and skills required:Adequate communication skills (Versant or equivalent level – Level 5 or above)
Email writing skills (must)
Sound computer operating skills (MS office)
show more