customer support - dutch/english.

In this role, you will be responsible for providing excellent support to our customers through various channels, including incoming calls, live chat, email, and social media. You will serve as a knowledgeable consultant for customers in the sports industry, responding quickly and efficiently to inquiries, complaints, and comments.

Your key responsibilities will include:

• Building sustainable relationships and trust with customers through open and interactive communication.


• Providing exceptional service, ensuring customer satisfaction with the solutions offered while adhering to company policies and procedures.


• Offering prompt and effective solutions to questions regarding account setup, verification, sign-in problems, financial matters, and general platform navigation, as well as resolving any technical issues.


• Offering feedback and to optimize internal processes for a better customer experience.
  

Fluency in both Dutch and English, spoken and written;

Preferably previous working experience in a call center;

High school diploma or a higher education degree;