customer support agent with german.

The responsibilities of a Customer Support Agent with German will be as follows:

• Act as the first line of defense & escalation for the German market
• Receive customer questions, complaints, & comments via calls, emails & live chats
• Build sustainable relationships & trust with customers through open communication
• Treat customers with respect, following the company policies & procedures, ensuring that customers are satisfied with the solution/answer provided
• Communicate internally with other departments, following up on pending issues related to customer's requests
• Be always updated with the company's product, promos, policy, & changes as required
• Update customers' database
• Collaborate with team/shift leader & colleagues

Previous working experience in a similar role is not required.

• High adaptability in fast-paced & dynamic working environments with rotating shifts
• Outstanding communication skills, both written and verbal
• Client-centric mindset

• A native-like level of German
• Business English level
• PC & MS Office literacy