customer support advisor - czech/eastern european language.

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job details

summary

job details

  • key responsibilities

    • You are customer focused, always striving for the best possible service and solution for our customers.
    • You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
    • You go the extra mile, solving problems with a proactive and creative mindset.
    • You like working in a team, supporting and lifting each other up.
    • You are keen to keep learning and developing your skills.
    • You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
    • You are fluent (written and verbal) in English, Czech and another Eastern European language (Lithuanian, Polish)


  • experience

    Junior

  • qualifications

    • Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
    • Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
    • A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
    • Teamwork and collaboration are the foundations of our business 


  • education

    • Bachelors or equivalent

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