customer success manager.

the job

You will be responsible for monitoring service problems and customer complaints, developing effective problem management strategies, and creating service improvement plans. Your ability to mobilize internal resources will be key in meeting customer needs and fulfilling their success criteria, ensuring a strong return on investment.

In this role, you will be primarily responsible for servicing a large retailer in Norway, with the potential to expand your efforts to additional customers over time. You will play a key part in supporting customer expansion and generating new revenue streams, and building strong relationships with decision-makers across various functions within the customer’s organization. If you're eager to make a significant impact and drive customer success, we want to hear from you.

key responsibilities

• Identify opportunities for product expansion
• Manage change orders from demand items to billing, including pricing and documentation
• Monitor service issues and customer complaints; develop problem management and service improvement plans
• Represent customers and technical support in the evolution of services
• Act as the customer’s voice to internal departments (Solution, Operations) when requests or services are misaligned with the contract
• Advocate for the group when customer requests exceed contract boundaries
• Serve as the main point of contact for the customer during critical incidents (e.g., outages) and coordinate with the technical team for resolution

If you are ready to take on these responsibilities and contribute to the success of their network operations, we welcome your application.

the team:

You will be working with their sales team with direct reporting to the Sales Director. You will be a part of a team dedicated to delivering excellent customer experiences while evolving services to meet the demands of their clients. You will have a dotted-line connection to Customer Operation Support in Lithuania and Paris, where structure and guidelines are provided
In their informal culture, everyone actively participates in planning and execution, fostering discussions on ideas, technology, and architecture. Join a team that values the input of everyone and where no one are afraid of having discussions on everything from ideas to technology and architecture.

qualifications:

• You have high proficiency in Danish and English, both spoken and written
• Preferred background in the payment industry or retail
• Preferably 5-10 years of experience in a similar role
• You have a service DNA and good communication skills
• Your educational background is not crucial, but your track record within customer service is

what we offer:

• Competitive salary and benefits package
• International work environment with opportunities for career growth
• Collaboration with a diverse and talented team across multiple global locations
• Participation in the development of cutting-edge payment solutions
• Pension and Health Insurance
• Team building and social events

application and contact

If this position has caught your interest, please apply via this page. Randstad handles the recruitment process on behalf of Market Pay. If you have any questions about the position, you are welcome to contact chief consultant Mads S. Alexandersen at +45 92 92 05 04. All inquiries will be treated confidentially, and we will continuously invite candidates for interviews.

about market pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more. With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment solutions in mobile apps, portals, and APIs. At Market Pay, they embrace a flat organizational structure with an informal and pioneering culture. Their central value is "freedom with responsibility," and they encourage their employees to act professionally and ethically, both as individuals and as part of a team. They uphold core values such as Commitment, Agility, Curiosity, Adaption, and Trust.

about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. As a Partner for Talent, we are committed to providing equitable opportunities to people from all backgrounds and helping them remain relevant in the rapidly changing world of work.

We have a deep understanding of the labour market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. We support people to realise their true potential throughout their entire working life. This is what we do and what motivates us every day.

Randstad DK is part of the international Randstad Group. Every day, we help more than 600,000 people around the world find jobs. We specialise in finding, attracting, and retaining skilled talent to power businesses at speed and at scale. Randstad DK is a leader in this field, with offices in Copenhagen, Aarhus, Aalborg, and Kolding.