customer service.

• To manage order receipt efficiently, prioritizing timely order processing and good customer

interactions and relationships.

• Supports the order-to-cash process with excellence in order processing.

• Registers and processes orders in the ERP system received via, electronic mail, phone or

through other contact with the customer or associate.

Ensures order processing is handled correct and in full, and is transferred to the transporters

(logistics).

• Raises issues in delivery and/or invoices process with Supervisor.

• Acts as first level contact with for customers for quotations, answers to questions and in

attempting to resolve complaints.

• Where appropriate make contact with agents and make necessary arrangements for delivery

to a vessel

• Obtains adequate customer and product knowledge to find solutions for customer needs

(e.g. additional and/or alternative products).

• Makes proposals for improvements on work processes.

• Completes registering / filing / archiving of customer service-related documentation.

• Assures cooperation between customer service and field sales force regarding

administration of customers’ orders.

• Closely cooperates with the Logistics function to maintain consistency in approach towards

customer service in the organization.

• Makes proposals for improvements on work processes.

• Adheres to all applicable corporate as well as site policies/procedures with regard to

personal conduct/HS&E standards and acts in compliance with all regulations

Education, diplomas and professional permits

• High school / University degree

Experience

• Experience in customer service department / facing customers

Language Skills

• Very Good English

IT Skills

• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook

• SAP Knowledge

Other Skills

• Good networking skills with all stakeholders across a number of internal and external

functions

• Demonstrable experience of ability to work under pressure

• Attention to detail and accuracy

• Strong client-facing and communication skills

• Problem- solving

• Proactivity

La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).