customer service specialist - motor industry.

about the company.
Are you passionate about providing exceptional customer service in the motor industry? If so, we have an exciting opportunity for you to join the team as a Customer Service Specialist.

• Provide friendly, knowledgeable, and solution-oriented customer service over the phone, via email, and in-person
• Assist customers with scheduling service appointments, processing warranty claims, and accessing relevant after-sales information
• Collaborate closely with the service and parts departments to resolve customer issues and enhance their overall experience
• Maintain detailed records and documentation to support effective case management and reporting
• Proactively identify opportunities to improve customer satisfaction and loyalty
• Participate in product training to stay up-to-date on the latest vehicle models and features

• Passion for the motor industry and a genuine interest in providing exceptional customer service
• Solid experience in customer service in any industry
• Strong communication and interpersonal skills, with the ability to build rapport and empathize with customers
• Excellent problem-solving and critical thinking abilities
• Proficient in using various software applications and customer relationship management (CRM) tools
• Driver's license is a plus