customer service representative.

What You'll Do:

• As a Contact Centre Representative, you'll become a valuable member of a welcoming team at a well-known New Zealand charity. Your primary role will involve:
• Inbound Customer Support: Answering inbound phone calls from a diverse range of potential customers, addressing their inquiries, and providing expert assistance.
• Data Management: Accurately inputting data into computer systems to ensure that customer information and requests are properly documented and tracked.
• Collaboration: Collaborating with other service teams within the organisation to provide comprehensive assistance to customers and resolve their issues efficiently.
• Exceptional Customer Service: Demonstrating an impeccable telephone etiquette, ensuring every customer interaction leaves a positive impression.
• Emotional Intelligence: Utilising your strong emotional intelligence to connect with customers on a personal level, understanding their needs, and providing empathetic support.
• Tech-Savvy: Leveraging your tech-savvy skills to navigate various digital systems and platforms effectively.
• Composure Under Pressure: Staying composed and maintaining a high level of professionalism in high-pressure or demanding situations.

Job Details:

• Full-time position
• 40 hours per week
• Monday to Friday: 8:30 am - 5:00 pm
• Rotational Saturday morning shift every 4-5 weeks (7:30 am - 12:30 pm)
• Hourly rate: $26.50 per hour + 8% holiday pay

Qualifications:

To be eligible for this role, you should:

• Be a New Zealand citizen, resident, or possess a valid open work visa
• Pass a Police Check with no criminal convictions
• Have proven customer service experience in contact centres, hospitality, retail, reception, or similar roles
• Excel in high-pressure or stressful situations
• Demonstrate excellent verbal and written communication skills
• Be technologically adept, quick to learn and use new systems accurately
• Display a strong work ethic, a passion for helping people, and a commitment to teamwork

If you possess the essential skills and experience and are eager to take your career to the next level, we invite you to apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.