summary
about the company
Randstad is partnering up with a leading digital payment platform. They are looking for finance / payment account background to join their customer service team.
about the job
Customer Service Representative
Efficient Client Support:
- Respond to client inquiries via hot-line, email, and live chat promptly and accurately.
...
about the company
Randstad is partnering up with a leading digital payment platform. They are looking for finance / payment account background to join their customer service team.
about the job
Customer Service Representative
Efficient Client Support:
- Respond to client inquiries via hot-line, email, and live chat promptly and accurately.
- Maintain professionalism and empathy in all interactions.
Complaint Management:
- Investigate and resolve customer complaints, coordinating with internal teams.
- Escalate critical issues for prompt resolution and keep clients informed.
Customer Feedback:
- Gather and analyse customer feedback to improve products and services.
- Advocate for customer needs by suggesting enhancements to senior management.
Customer Satisfaction:
- Implement strategies to enhance customer satisfaction and loyalty.
- Build strong client relationships through proactive support and tailored solutions.
about the manager/team
Working closely with a small team in an office setting ensures direct communication and quick decision-making. Being fully office-based promotes teamwork, creativity, and efficiency in project handling and issue resolution, fostering a supportive and productive work environment.
See what comes ahead in the application process. Find out how we help you land that job.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
We will keep you updated when we have similar job postings.
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