Customer Service Representative
Join a new Customer Operations team!
At the moment we're helping our client, a large and rapidly growing organization, to create a new global structure, starting from Customer Service!
What you should know?
👉 Well... first of all, it is a well-known brand with a lot of positive opinions in the market.
👉 New team - new opportunities! In other words, you will be one of the first team members. You will have the chance to build the process from scratch and it is always a great opportunity for development and fast promotions.Â
👉 People - this is the most important value for the company. An empathetic and holistic approach to you and your clients will lead to great relationships that last for years!
👉 You don't need to have any previous experience if you have the following:Â
•   a passion for peopleÂ
•   the ability to communicate and build long-term relationshipsÂ
•   the willingness to take on new challenges.
If you want to know more - read below and apply! Let's talk about it. 😊
what we offer
... - opportunity to be a part of a new Customer Operations team with dynamic career path development (Customer Contact, Marketing, Sales and Industry)
- real impact in building new team and new process
- full employment contract (3 months of probation period, then indefinite period)
- hybrid work model after the training period
- work in a modern office in Mokotów
- attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, christmas gifts, free access to Legimi platform and others)
your tasks
- telephone and e-mail contact with business customers in EnglishÂ
- registration of orders, coordination and planning of deliveries
- monitoring and tracking orders to ensure timely delivery
- handling complaints
- supporting the business customer: suggesting alternatives and providing adviceÂ
- ensuring that deliveries are made on time and seeking solutions to any delays or failures
- participating in process improvements and automations
what we expect
- previous experience in Customer Service / Order Management will be a plus
- advanced knowledge of Polish and Finnish or Danish
- communicative knowledge English (min. B2)
- proactive attitude with ability to quickly adapt to new situations
- problem solving mindset
- willingness to work with customers and building long-term relations
- customer focus and effective communication skills
- holistic approach (understanding end-to-end customer service process)
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Employment agency entry number 47
this job offer is intended for people over 18 years of age
