about the company
As one of the renowned and reputable property agency in Malaysia, this client has been recognized for its performance. With continuous mission ahead, they are seeking for multiple talents to join the team as their Brand Ambassador - Customer Service Representative.
...
about the job
- Build and sustain meaningful connections with clients and key company personnel through engaging social media interactions and personalized email communication, ensuring a strong and lasting rapport.
- Engage actively with clients to understand and address their evolving needs, identifying opportunities for continuous improvement and enhanced service delivery.
- Resolve any concerns or disputes raised by clients swiftly and efficiently, demonstrating a commitment to exceptional customer service and satisfaction.
- Work closely with internal departments to ensure a seamless and satisfying client experience, fostering a collaborative environment that prioritizes client happiness and loyalty.
- Conduct informative workshops on the company system, empowering clients with the knowledge and tools they need to maximize their experience with our services.
- Prepare detailed daily reports on customer issues and agent Q&A sessions, offering valuable insights and actionable data to drive improvements and maintain high standards of service.
benefits
Excellent team and colleague, friendly working environment, company incentive trip
skill and requirement
- Degree holder in administration or equivalent
- Have experience or interest in sales or customer service
- Independent with good interpersonal skills
- Organised and proactive
how to apply
The information provided above serves as a general outline of the position.
For more detailed information, we encourage you to apply through this advertisement.
Alternatively, you can reach out to me via Linkedin https://www.linkedin.com/in/janette-c-607883165/ or +6017 246 3153.