customer service representative (advanced english).

Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
Document all activity and communication in Randstad Front office systems (service desktop).
Clear priority actions, review waiting for onboarding widgets, clear candidates with conflicting records, and contact candidates as needed to get them ready for work
Encourage candidates to self select and match to jobs presented
Participate and prepare for 1 on 1s with your leader and engagement center meetings
Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Advanced English level (will communicate with native speakers daily)

Excellent oral and written communication skills in English and Spanish
Proficient and diverse technical skills for performing specific tasks and data accuracy
Experience in multitasking, prioritizing work, and effective time management skills
Agility to adjust to the flux and flow of a high volume and high pressure environment
Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery
Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals

High School Diploma or equivalent
At least 1 year of business experience with a minimum of either one year in recruiting, customer service, or sales preferred

Preparatoria