customer service officer - (education group).

Location: Robina, QLD
Type: Temporary contact 4-9 weeks!
Start Date: Immediate Start
Schedule: Monday to Friday, 9am-5pm (or 8:30am-4:30pm)

About the Role:
Randstad is seeking a detailed orientated Enrolment Officer to join a leading Education Group in Robina. In this role, you will be responsible for handling high volume of enrolment enquiries, guiding families through the enrolment process, and ensuring exceptional customer service.

Key Responsibilities:

• Respond to phone enquiries within 24 hours
• Follow up with parents after tours and assist with enrolments
• Maintain and update the waitlist and enrolment records
• Book tours for prospective families according to the schedule
• Ensure all enrolment forms are submitted accurately
• Input data into the CRM system

About You:
To succeed in this role, you must have previous call centre experience, as well as strong customer service and rapport-building skills. Experience with Excel, Word, and Outlook is essential. Familiarity with Childcare CRM and QikKids is highly desirable.

Requirements:

• Experience working in a high-volume call centre
• Strong communication and interpersonal skills
• Ability to manage multiple enquiries and maintain accurate records

How to Apply: ...