社名
社名非公開
職種
カスタマーサービス
業務内容
...
【Responsibility】1. Management of after-sales service related operations- Promotion of systemization and efficiency improvement and related project management- Implementation and maintenance of after-sales service policies.- Preparation and analysis reports- Planning and supporting technical training in the home country- Planning and implementation of technical and quality control training for store staff- Service center management support- People management 2. After-Sales service administration- Receipt of repaired products and preparation of quotations- Delivery and quality control of repaired products- Repair price and cost control - Ordering and inventory control of repaired parts - Installation and maintenance of point-of-purchase services- Updating and revision of manuals3. Wholesale Administration- Telephone inquiries (inventory, delivery dates, etc)- Order and delivery management- Arrangement of goods and equipment- Handling of repaired products- Consignment management- Buy-Back support- Invoice processing- Promotion of efficiency, such as introduction of order receipt system4. Support for foreign trade business- Management of carry-out inventory- Consignment goods management- System processing of sales recording- Client service response desk- Respond to question and requests escalated from Client Service- Coordination with related department information#LI-Hybrid#LI-KN
求められる経験
- Able to work with the spirit “One Team” which is part of the company
- Able to communicate smoothly both internally and externally
- English language skill to conduct meeting with HQ and to make correspondence related to the assigned tasks by oneself
- Good at analysis and processes management
- Ability to analyze and manage data using excel (IF, VLOOKUP, PIVOT, and other functions)
- Experience with ERP (M3/SAP, etc)
- Experience with watches, jewelry and repair is a plus
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収800 ~ 1,000万円
賞与
-
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
カスタマーサービス
業務内容
【Responsibility】1. Management of after-sales service related operations- Promotion of systemization and efficiency improvement and related project management- Implementation and maintenance of after-sales service policies.- Preparation and analysis reports- Planning and supporting technical training in the home country- Planning and implementation of technical and quality control training for store staff- Service center management support- People management 2. After-Sales service administration- Receipt of repaired products and preparation of quotations- Delivery and quality control of repaired products- Repair price and cost control - Ordering and inventory control of repaired parts - Installation and maintenance of point-of-purchase services- Updating and revision of manuals3. Wholesale Administration- Telephone inquiries (inventory, delivery dates, etc)- Order and delivery management- Arrangement of goods and equipment- Handling of repaired products- Consignment management- Buy-Back support- Invoice processing- Promotion of efficiency, such as introduction of order receipt system4. Support for foreign trade business- Management of carry-out inventory- Consignment goods management- System processing of sales recording- Client service response desk- Respond to question and requests escalated from Client Service- Coordination with related department information#LI-Hybrid#LI-KN
...
求められる経験
- Able to work with the spirit “One Team” which is part of the company
- Able to communicate smoothly both internally and externally
- English language skill to conduct meeting with HQ and to make correspondence related to the assigned tasks by oneself
- Good at analysis and processes management
- Ability to analyze and manage data using excel (IF, VLOOKUP, PIVOT, and other functions)
- Experience with ERP (M3/SAP, etc)
- Experience with watches, jewelry and repair is a plus
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収800 ~ 1,000万円
賞与
-
雇用期間
期間の定めなし
show more