For our client, an international company from the medical sector, we are looking for candidates for the position of Customer Service International Liaison.
Are you fluent in English and French/Italian, you have customer service background and want to use it in everyday work?
We have a brand new offer, find more detail below!
what we offer
... - cooperation based on an employment contract
- shift work from Monday to Friday from 8 a.m. to 4 p.m. / 9 a.m. to 5 p.m. / 10 a.m. to 6 p.m.
- hybrid work system: 3 days from the office and 2 days of remote work per week
- benefits package: supplemental medical plan,sports card, personal insurance plan, equity awards
- bonus to annual salary
- opportunity to gain experience working in an international environment
your tasks
- answer in-coming calls to the customer service phoneline
- address inquiries referencing the scripted responses according to training
- document all calls according to customer service policy and procedures
- oversee order fulfillment for all orders originating in EMEA
- provide inside sales support to field sales staff and members of the commercial teams when needed
- professional customer service in accordance with the principles of GDPR and implementation of the company's mission in everyday work
what we expect
- bachelor’s degree in modern languages or another field related to the essential duties of the position
- ability to communicate effectively with the English language (min. C1 level)
- fluency in French or Italian languages (min. C1 level)
- 3 years of customer service experience in a global company
- proficient in the use of Microsoft Suite
- empathetic attitude, understanding of drivers of customer satisfaction, ability to work in a fast paced environment and stressful situations, superior technical communication skills
Employment agency entry number 47
this job offer is intended for people over 18 years of age
