summary

braga, lisboa
contract

job category
customer service & call center

job details

Are you passionate about delivering exceptional customer service? Do you have a strong interest in the automotive industry and digital services?

We are looking for fluent German speakers with good English skills to join our client's team as Customer Support Specialists.

...

Are you passionate about delivering exceptional customer service? Do you have a strong interest in the automotive industry and digital services?

We are looking for fluent German speakers with good English skills to join our client's team as Customer Support Specialists.

key responsibilities
- responding to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm.
- utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- collaborate with colleagues to enhance the overall customer experience.
- staying updated on client's latest offers, policies, and services to provide customers with accurate and timely information.
- exhibit warmth and enthusiasm in every customer interaction
skills
- native or advanced German (C2) proficiency;
- intermediate level of English (B2);
- excellent communication skills;

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

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customer service - german/english (m/f/x).

job details

key responsibilities

skills

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

related jobs.

customer support in french (m/f/x)

customer support in french (m/f/x)

customer support in french and english (m/f/x)

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