Do you have solid custumer service experience ?Do you enjoy suporting clinets over the phone and email ?
Do have great problem solving skills and enjoy helping others ?
If your answer is yes ,we would like to hear from you!
...
This is a Customer Service role in an Investment company. It is supporting either our direct Customers or the Financial Advisors and other employees of our Credit Unions (CU Wealth). Most support is over the phone, with some email and online chat. Our client is looking for the nicest people who live and breathe customer service and go out of their way to provide outstanding service.
Advantages
-Hybrid work style
-6 months contract
-Work with professinals in industry
- shifts between 9:00 a.m. – 8:00 p.m. EDT, Mon-Fri
-starts Dec 9th,2024
Responsibilities
-Support Credit Unions and Customers - problem-solving, info, docs
-Support clients -explain account opening
-Typically support 2 of: Online, MFDA, IIROC, QTrade.
-Support 80-85% internal & Credit Unions, 15-20% Clients
-Customers (Credit Union partners and clients) call, online chat, and email us about our products
-You answer those calls, chats, and emails, and make them happy by fixing their problems
-Follow up whenever needed and before our customers have to
Qualifications
-Experience in the financial services industry could help, especially if it was with a customer experience leader
-Banking or retail people, especially in customer service, prior teachers or caregivers, people with volunteer service (best if they come from companies known for excellent customer service – think Disney, Starbucks, etc.)
-Call center support (they will be on the phone all day) however stay away from call centers not known for excellent service
-A bit of tech savvy mixed in (they will use various systems, look up documents, etc.)
-Bilingual (English/French) is a bonus
-Excellent Customer service, very good communication , friendly, problem solver and positive
Summary
If you think you have the potential and are ready to grow in a company and have excellent customer service experience, APPLY NOW!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have solid custumer service experience ?Do you enjoy suporting clinets over the phone and email ?
Do have great problem solving skills and enjoy helping others ?
If your answer is yes ,we would like to hear from you!
This is a Customer Service role in an Investment company. It is supporting either our direct Customers or the Financial Advisors and other employees of our Credit Unions (CU Wealth). Most support is over the phone, with some email and online chat. Our client is looking for the nicest people who live and breathe customer service and go out of their way to provide outstanding service.
Advantages
-Hybrid work style
-6 months contract
-Work with professinals in industry
- shifts between 9:00 a.m. – 8:00 p.m. EDT, Mon-Fri
-starts Dec 9th,2024
Responsibilities
-Support Credit Unions and Customers - problem-solving, info, docs
-Support clients -explain account opening
-Typically support 2 of: Online, MFDA, IIROC, QTrade.
-Support 80-85% internal & Credit Unions, 15-20% Clients
-Customers (Credit Union partners and clients) call, online chat, and email us about our products
...
-You answer those calls, chats, and emails, and make them happy by fixing their problems
-Follow up whenever needed and before our customers have to
Qualifications
-Experience in the financial services industry could help, especially if it was with a customer experience leader
-Banking or retail people, especially in customer service, prior teachers or caregivers, people with volunteer service (best if they come from companies known for excellent customer service – think Disney, Starbucks, etc.)
-Call center support (they will be on the phone all day) however stay away from call centers not known for excellent service
-A bit of tech savvy mixed in (they will use various systems, look up documents, etc.)
-Bilingual (English/French) is a bonus
-Excellent Customer service, very good communication , friendly, problem solver and positive
Summary
If you think you have the potential and are ready to grow in a company and have excellent customer service experience, APPLY NOW!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
