Have you worked in an experienced customer-facing administrative role? Do you have strong IT literacy skills with MS Office? Are you currently located in and around Kettering?
We are seeking a Customer Service and Sales Administrator to join our team at Kettering, to start within 1-2 weeks. This is a temporary position with a duration of 3 months initially, with the possibility of extension.
Role - Customer Service and Sales Administrator
Pay - £12ph
Location- Witherley Services, Witherley House, Telford Way Industrial Estate, Kettering, Northants, NN16 8PX
Shift pattern- Mon-Fri, flexible hours (between 6 and 8 per day) between 07:30 and 17:30
Duration- 3 months initially
Start date - ASAP (within 1-2 weeks)
Responsibilities:
- Offering customer support to stakeholders
- Receiving inbound calls from new and existing customers
- Managing the input of orders and ensuring the availability of the product
- Communicating with internal and external contacts in a clear and efficient manner
- Providing resolutions to all queries raised
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Handling any complaints in a quick and effective manner
- Collaborating data into IT systems
Experience needed:
- Prior experience in a customer-facing administrative role
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in-house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
All applicants are subject to vetting checks including, but not limited to, Right to Work check, Medical check, and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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