Job opening - Customer Service Agent in São Paulo | Randstad

summary

são paulo, são paulo
R$2,501 - R$3,500 per month
permanent

job category
customer service & call center

job details

We are looking for a Customer Service Agent – Portuguese (Day Shift) to join our Betfair International team.
About the Role:
Become a Customer Service Agent and play a key role in shaping the Betfair International customer experience! You'll be part of a dynamic team responsible for handling all customer inquiries across various channels like phone, email, live chat, social media, and even telephone betting. ...

What you'll do:
Be a customer champion! Respond promptly and accurately to inquiries while providing exceptional service.
Troubleshoot technical issues and ensure complex problems are resolved efficiently.
Build strong customer relationships through proactive communication and personalized interaction.
Identify and escalate recurring customer issues to enhance the overall customer experience.
Continuously contribute to improving BFI's customer service approach.

What we're looking for:
A passionate and fluent Portuguese and English speaker with excellent written and verbal communication skills.
Minimum of customer service experience, preferably in a fast-paced, multi-channel environment.
Proficiency in Microsoft Office Suite (Word, Excel) and comfortable using the internet.
A genuine interest and knowledge of sports and gaming products.
The ability to handle challenging situations with professionalism and empathy.
A team player with a "can-do" attitude and a willingness to learn.
Adaptability and flexibility to work a dynamic schedule, including evenings, weekends, and potentially nights depending on business needs.

show more

We are looking for a Customer Service Agent – Portuguese (Day Shift) to join our Betfair International team.
About the Role:
Become a Customer Service Agent and play a key role in shaping the Betfair International customer experience! You'll be part of a dynamic team responsible for handling all customer inquiries across various channels like phone, email, live chat, social media, and even telephone betting.
What you'll do:
Be a customer champion! Respond promptly and accurately to inquiries while providing exceptional service.
Troubleshoot technical issues and ensure complex problems are resolved efficiently.
Build strong customer relationships through proactive communication and personalized interaction.
Identify and escalate recurring customer issues to enhance the overall customer experience.
Continuously contribute to improving BFI's customer service approach.

What we're looking for:
A passionate and fluent Portuguese and English speaker with excellent written and verbal communication skills.
Minimum of customer service experience, preferably in a fast-paced, multi-channel environment.
Proficiency in Microsoft Office Suite (Word, Excel) and comfortable using the internet. ...

show more

apply with randstad.
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compliance check.
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reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
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customer service agent
- são paulo, são paulo
- permanent
- R$2,501 - R$3,500 per month
Job title: Customer Service Agent – Portuguese (Day Shift) Location: São Paulo, Brazil Employment Basis - Full-Time Position Type: Onsite Shift Pattern: TBD Overview of the role:We are looking for a Customer Service Agent – Portuguese (Day Shift) to join our Betfair International team. About the Role:Become a Customer Service Agent and play a key role in shaping the Betfair International customer experience! You'll be part of a dynamic team responsible fo
posted 12 august 2024
Job title: Customer Service Agent – Portuguese (Day Shift) Location: São Paulo, Brazil Employment Basis - Full-Time Position Type: Onsite Shift Pattern: TBD Overview of the role:We are looking for a Customer Service Agent – Portuguese (Day Shift) to join our Betfair International team. About the Role:Become a Customer Service Agent and play a key role in shaping the Betfair International customer experience! You'll be part of a dynamic team responsible fo
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