Our Client:
Our clients are trusted global experts in maintaining the reliability and integrity of the insurance process with their partnered company. Across borders, cultures, and languages, our client is proud to be able to provide reliable care and assistance services to all types of individuals.
- Multiple roles available
- Full time hours Monday - Saturday
- $65,000 + Superannuation
- 10% yearly bonus
- Appealing location with convenient access to public transport, wide selection of shops, cafes, restaurants within walking distance
- Team engagement days
- Employees have access to various benefits including salary packaging services, discounts at restaurants and shops, and wellness resources
- 50% hybrid role after training
- 4 weeks of in depth training (all on-site)
- Laptop, headset and dual monitor allocated for WFH set up.
- Great workplace culture and excellent development/ career opportunities
Your role:
The Sales & Service agents are the first point of contact for our client's valued customers. In this role, you will provide phone and email support in relation to insurance policies or claims enquiries for customers and agents. You will answer product queries, provide quotes and complete policy sales, assist in post purchase changes or cancellations to policies, or assist in general claims queries.
Key Deliverables:
- Respond to phone and email queries in a professional, service-oriented manner seeking first-touch resolution
- Attempts to surpass customer expectations through exceptional service
- Demonstrate strong product knowledge by effectively communicate policy benefits and limitations.
- Ensure legislative requirements, service provider contracts and client requirements are adhered to.
- Guide customers through policy changes and important updates
- Meet and aim to exceed Key Performance Indicators
- Please note: This is a call centre environment with structured start, finish and break times.
Role Requirements:
- Experience in a call centre environment is highly regarded but not essential
- Proven experience in a customer centric environment (either face to face or over the phone)
- Retail and Hospitality backgrounds are welcomed to apply
- Strong written and verbal English communication skills
- A tech - savvy approach with the ability to multitask and navigate through systems effectively (exposure to Genesis software is a bonus)
- Ability to work autonomously as well as in a team centric environment
- Flexibility to work a rotating roster
Our recruitment process:
Please note that our team is currently shortlisting for multiple Sales & Service agents for a 16/09 start date. This process will include attending an interview with Randstad as well as an assessment centre. Successful candidates will require 2 X reference checks from recent employers prior to commencement of employment. Applicants must have permanent working rights in Australia and must be able to pass a criminal history check
Apply now or email your updated CV to @brisbaneassessmentcentre@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
