summary

naucalpan de juárez, mexico
$18,225 - $23,000 per month, Negotiable
permanent
tiempo completo

job category
customer service & call center

job details

Importante empresa americana de Entretenimiento y Telecomunicaciones esta buscando Representantes Bilingües, enfocados en negociaciones de pago con experiencia en Atención a Clientes (Solo llamadas entrantes) ...

key responsibilities
* Brindar servicio de calidad hacia los clientes
* Ayudar a los clientes a manejar diferentes servicios (televisión por cable, telefonía e internet)
* Asegurar la cobranza exitosa de los servicios
* Negociación de pago de cuentas atrasadas
* Resolución de problemas del cliente
experience
1 año o más dando atención al cliente vía telefónica (bilingüe: reservaciones, ventas, soporte técni
skills
* Comunicación
* Escucha activa
* Empatía
* Negociación
* Manejo de objeciones
* Solución de problemas (creatividad e innovación)
* Inglés 100% conversacional (fluido)
qualifications
Bachillerato trunco o concluido
education
Preparatoria

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.