Job Title: Customer Relations Centre - Customer Care Advisor
Location: York Office
Salary: £24,000 + potential bonus + fantastic benefits
Contract length: Initially 2 months
Although this is a temporary opportunity, please speak to us about what flexibility means to you as we are always open to discuss an individual's flexible working needs, don't let this stop you from applying.
Position Summary
The York Customer Relations Centre (CRC) Team is recruiting for a talented Customer Contact Advisor to join a fast paced and energetic team. As a CCA, you will act as a Brand Ambassador and continuously elevate the customer experience throughout the Club Member lifecycle by transforming each touchpoint. You will strive to build brand engagement, trust and loyalty as well as being able to undertake admin tasks and deliver the highest customer service for any requests from out of home customers.
A day in the life of a Customer Contact Advisor
As a Customer Contact Advisor, you will enhance the end-to-end Club Member experience via all the different points of contact: telephone, email or other remote channels whilst conveying the memorable customer experience bond required by the luxury environment set out by the company.
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Your key responsibilities will also include:
- Effective registration of all new Club members, driving customer engagement.
- Serving customers in inbound and outbound contacts by phone and email, identifying, understanding, and addressing their specific needs and expectations.
- Delivering an outstanding level of service to the customer, by balancing the respect of processes and reasoned exceptions adequately.
- Managing delivery of offline workflows, including manual inserts, standing orders in line with service level agreements.
- Effectively processing customer orders and invoices following Standard Operating Procedures.
- Being an expert of products, services and sustainability commitments.
What will make you successful?
The successful candidate will have:
- Prior experience in customer service and sales in B2B and/or B2C (customer focus, products, services, contracts, delivery).
- Experience of working in a fast-paced environment where multi-tasking is key.
- Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint Expertise in customer experience.
- Ability to learn new skills, workflows and processes.
- Strong attention to detail.
- A can-do attitude.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
