customer service advisor.

Are you a natural communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to engage and influence drives impactful results? Randstad are looking for 40 energetic and self-motivated Customer Service Advisor's to join a Client in the Investment industry they have partnered with.

Responsibilities of this Customer Service role

• Handle direct customers or Independent Financial Advisor (IFA's) interactions through a range of channels, primarily phone and also email and letter - understanding their needs to provide the right solutions to them.
• Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
• Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
• Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
• Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
• Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.
  
  

Your skills and experience for this Customer Service role

• Prior experience of working in a Customer Service industry - preferably within a corporate environment.
• Strong telephone and verbal communication skills
• Active listener
• Passionate about delivering positive solutions for customers
• Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
• Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the Department

If this role is of interest in this Customer Service role then click Apply Now where a member of the Randstad team will be in touch should you be shortlisted for the role.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.