Are you a Customer Service Administrator with experience in handling customer calls, updating notes and have experience with creating reports? Are you looking for an opportunity that will utilize your problem solving skills and allow you to grow in your role? Then we might have the perfect opportunity for you. We are seeking a Customer Service Administrator. This role will require you to update notes in client files, follow-up with shipments and coordinate technicians. This is a permanent position in Oakville and requires someone who is able to multitask, show a strong attention to detail and have excellent communication.
...
If you are interested in this position then please reach directly to charl.louw@randstad.ca or apply online!
Advantages
- Monday to Friday- 8:30 am to 5:00 pm
- Full time in office opportunity
- Annual Salary ranging between $50,000 - $55,000
- Great team environment with a strong organizational culture
- Benefits- Medical and Dental programs after 3 months
- Great places to eat by the office!
Responsibilities
- Supporting the Customer Service team by providing administrative support through scheduling Service Technicians and conveying that information to the teams and clients.
- Process invoices and make updates to documents for clients
- Update information in the system accordingly.
- Problem solve inquiries and situations for clients
- Investigate scenarios for clients to ensure that the right solution is found.
- Communicate with customers as required
- Provide administrative support to the teams and find efficiencies
Qualifications
- Effective communication with a strong attention to detail.
- Ability to handle complex situations and be able to de-escalate situations
- Knowledge of Excel and past experience with a CRM software
- Past experience supporting a customer service team or being part of one
- Strong organizational and time management skills with proven ability in follow-ups.
Summary
If you are interested in this position and want to learn more then we would love to hear from you! Please reach out directly to charl.louw@randstad.ca
Thank you,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a Customer Service Administrator with experience in handling customer calls, updating notes and have experience with creating reports? Are you looking for an opportunity that will utilize your problem solving skills and allow you to grow in your role? Then we might have the perfect opportunity for you. We are seeking a Customer Service Administrator. This role will require you to update notes in client files, follow-up with shipments and coordinate technicians. This is a permanent position in Oakville and requires someone who is able to multitask, show a strong attention to detail and have excellent communication.
If you are interested in this position then please reach directly to charl.louw@randstad.ca or apply online!
Advantages
- Monday to Friday- 8:30 am to 5:00 pm
- Full time in office opportunity
- Annual Salary ranging between $50,000 - $55,000
- Great team environment with a strong organizational culture
- Benefits- Medical and Dental programs after 3 months
- Great places to eat by the office!
Responsibilities
- Supporting the Customer Service team by providing administrative support through scheduling Service Technicians and conveying that information to the teams and clients.
...
- Process invoices and make updates to documents for clients
- Update information in the system accordingly.
- Problem solve inquiries and situations for clients
- Investigate scenarios for clients to ensure that the right solution is found.
- Communicate with customers as required
- Provide administrative support to the teams and find efficiencies
Qualifications
- Effective communication with a strong attention to detail.
- Ability to handle complex situations and be able to de-escalate situations
- Knowledge of Excel and past experience with a CRM software
- Past experience supporting a customer service team or being part of one
- Strong organizational and time management skills with proven ability in follow-ups.
Summary
If you are interested in this position and want to learn more then we would love to hear from you! Please reach out directly to charl.louw@randstad.ca
Thank you,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
