customer liaison officer.

We are looking for a customer-focused and detail-oriented individuals to join our clients team as a Customer Liaison Officer. In this diverse role, you will support the vehicle services team by assessing and issuing Notices and Permits, scheduling traffic escort services, and conducting route assessments. Your responsibilities will also include providing expert advice to customers, assisting with planning road access, and continuously improving operational processes.

Key Responsibilities:

• Assess and issue Notices and Permits
• Provide advice to customers and resolve complex inquiries with the support of technical officers
• Prepare and manage schedules, including flights and accommodation for staff
• Perform route assessments for road safety, infrastructure, and network projects
• Record and address customer inquiries, feedback, and complaints
• Build and maintain positive relationships with internal teams and external stakeholders

Skills Required:

• Strong communication skills to assist and resolve customer inquiries promptly and professionally.
• Ability to assess complex situations and offer solutions to ensure timely processing and customer satisfaction.
• Effective time management to handle multiple task
• Ability to work well with internal teams, external stakeholders, and technical officers.
• Willingness to contribute to the continuous improvement of practices, processes, and customer service.

If you're passionate about customer service and making a difference in the transport industry, we encourage you to apply and join our clients dynamic team!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.