社名
社名非公開
職種
経営、事業部長、事業戦略企画
業務内容
...
Customer Experience, Strategy & Performance, IDS CX / Solution Delivery■ 職務内容 / Job DescriptionThe Portfolio Demand Manager, Digital PMO, and Customer Experience Design is a critical member of the executive team, responsible for managing the portfolio of projects and initiatives, leading the digital PMO, and designing and implementing customer experience initiatives. This role requires a deep understanding of portfolio management, project management, customer experience, and digital transformation, as well as the ability to build and maintain relationships with senior leaders across the organization. The role will support the IT vision and strategy and business transformation for their area and drive team and individual performance to deliver the agreed business strategy and business objectivesResponsibilities• Design and implement customer experience initiatives, working with cross-functional teams to ensure a consistent customer experience across all touchpoints.• Measure and report on value achieved vs business case for strategic projects, customer satisfaction, using data and insights to identify areas for improvement.• Manage the portfolio of projects and initiatives, including developing and maintaining the portfolio roadmap, prioritizing projects, and allocating resources.• Work with business leaders to identify and define new project and initiative opportunities, with a focus on improving the customer experience and enabling digital transformation.• Develop and manage the portfolio demand process to ensure that projects and initiatives are aligned with the organization's strategic goals and objectives, as well as the needs and wants of customers.• Track and report on the progress of projects and initiatives to the executive team and other stakeholders, with a focus on the impact on the customer experience and digital transformation.• Lead the digital PMO, providing support to project managers and teams on all aspects of project management, including project planning, execution, and monitoring.• Manage customer relationships, working to build and maintain positive relationships with key customers.• Develop and maintain relationships with senior leaders across the organization, with a focus on building a customer-centric culture and enabling digital transformation.• Support Head Of IDS for strategic planning and execution efforts, with a focus on integrating customer experience and digital transformation into all aspects of the business.
求められる経験
■ 応募資格（経験、資格等）/ Qualification (Experience & Skill etc.)
【経験 / Experience】
＜必須 / Mandatory＞
• 7+ years of experience in portfolio management, project management, customer experience, and/or digital transformation.
• Experience with developing and managing project and initiative roadmaps.
• Experience with prioritizing projects and allocating resources.
• Experience with managing stakeholder expectations.
• Experience with digital transformation, including agile methodologies and cloud computing.
• Experience with customer experience design and implementation.
＜歓迎 / Nice to have＞
• Experience working in a senior leadership role.
• Experience working in a fast-paced, dynamic environment.
• Experience working with cross-functional teams.
• Experience with strategic planning and execution.
【資格 / License】
＜必須 / Mandatory＞
• Bachelor's degree in business administration, project management, customer experience, digital transformation, or a related field.
＜歓迎 / Nice to have＞
• Master's degree in business administration, customer experience, digital transformation, or a related field.
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,300 ～ 1,500万円
賞与
-
show more
社名
社名非公開
職種
経営、事業部長、事業戦略企画
業務内容
...
Customer Experience, Strategy & Performance, IDS CX / Solution Delivery■ 職務内容 / Job DescriptionThe Portfolio Demand Manager, Digital PMO, and Customer Experience Design is a critical member of the executive team, responsible for managing the portfolio of projects and initiatives, leading the digital PMO, and designing and implementing customer experience initiatives. This role requires a deep understanding of portfolio management, project management, customer experience, and digital transformation, as well as the ability to build and maintain relationships with senior leaders across the organization. The role will support the IT vision and strategy and business transformation for their area and drive team and individual performance to deliver the agreed business strategy and business objectivesResponsibilities• Design and implement customer experience initiatives, working with cross-functional teams to ensure a consistent customer experience across all touchpoints.• Measure and report on value achieved vs business case for strategic projects, customer satisfaction, using data and insights to identify areas for improvement.• Manage the portfolio of projects and initiatives, including developing and maintaining the portfolio roadmap, prioritizing projects, and allocating resources.• Work with business leaders to identify and define new project and initiative opportunities, with a focus on improving the customer experience and enabling digital transformation.• Develop and manage the portfolio demand process to ensure that projects and initiatives are aligned with the organization's strategic goals and objectives, as well as the needs and wants of customers.• Track and report on the progress of projects and initiatives to the executive team and other stakeholders, with a focus on the impact on the customer experience and digital transformation.• Lead the digital PMO, providing support to project managers and teams on all aspects of project management, including project planning, execution, and monitoring.• Manage customer relationships, working to build and maintain positive relationships with key customers.• Develop and maintain relationships with senior leaders across the organization, with a focus on building a customer-centric culture and enabling digital transformation.• Support Head Of IDS for strategic planning and execution efforts, with a focus on integrating customer experience and digital transformation into all aspects of the business.
求められる経験
■ 応募資格（経験、資格等）/ Qualification (Experience & Skill etc.)
【経験 / Experience】
＜必須 / Mandatory＞
• 7+ years of experience in portfolio management, project management, customer experience, and/or digital transformation.
• Experience with developing and managing project and initiative roadmaps.
• Experience with prioritizing projects and allocating resources.
• Experience with managing stakeholder expectations.
• Experience with digital transformation, including agile methodologies and cloud computing.
• Experience with customer experience design and implementation.
＜歓迎 / Nice to have＞
• Experience working in a senior leadership role.
• Experience working in a fast-paced, dynamic environment.
• Experience working with cross-functional teams.
• Experience with strategic planning and execution.
【資格 / License】
＜必須 / Mandatory＞
• Bachelor's degree in business administration, project management, customer experience, digital transformation, or a related field.
＜歓迎 / Nice to have＞
• Master's degree in business administration, customer experience, digital transformation, or a related field.
保険
健康保険 厚生年金保険 雇用保険
休日休暇
土曜日 日曜日 祝日
給与
年収1,300 ～ 1,500万円
賞与
-
show more
